About
Hi, I 'm Christian Herrera. I've focused my career in the learning and development space for the last 12 years. In that time I've worked on developing impactful training programs and leading learning teams. I love helping people grow and helping customers succeed.
In my spare time I enjoy cooking, collecting records, art exhibits, and hanging out with my nephew. I am based out of NYC.
Experience
Senior Enablement & Training Manager
League • Toronto, ON • 05.2022 - 11.2023
✦ Developed asynchronous onboarding programs for new hires
✦ Delivered a weekly enablement to educate staff on department and organizational changes
✦ Managed a knowledge base that included playbooks and documentation on all processes
✦ Created micro-learning videos to quickly educate staff and clients on important changes
Senior Manager of Education
Kipu Health • Coral Gables, FL • 03.2021 - 04.2022
✦ Revamped new hire training program, and reduced employee ramp time by 25%
✦ Developed and launched Kipu Academy, the company's first LMS
✦ Constructed implementation playbooks for staff on all Kipu product segments
✦ Designed and produced welcome kits for all new hires entering organization
Education Development and Delivery Specialist
CareCloud • Miami, FL • 07.2013 - 02.2021
✦ Developed and facilitated orientation program for all new company hires
✦ Moderated CareCloud Campus, an online knowledge base for CareCloud
✦ Conducted weekly webinars on CareCloud software and services for clients
✦ Developed user guides and e-learning videos for clients and employees
✦ Managed presentation development for CloudUP (CareCloud user summit)
✦ Performed onsite training with clients at their practice location
✦ Implemented an knowledge base through intranet for internal employees
✦ Oversaw software training program for new client facing hires
✦ Created a support center agent certification program
✦ Received Circle of Excellence Award in 2015 and 2017
MPG Resource Coordinator & Trainer
Memorial Healthcare System • Miramar, FL • 04.2011 - 07.2013
✦ Developed training and learning programs for all financial staff in the Memorial Physician Group
✦ Conducted a monthly class covering Epic Cadence and Prelude for new and established hires
✦ Managed training and implementation of newly acquired practices; providing onsite support within their first 3 weeks post go live
✦ Held random onsite visits to ensure protocols were being followed
✦ Collaborated across the organization with subject matter experts to develop and deliver major software release training
✦ Received Memorial H.E.R.O. of the Year Award in 2010
Offerings
Team Player & Design Work
Does your L&D Team need help with a project or an extra hand to meet delivery deadlines? You can count on this ally! Whether it's storyboarding, instructional /graphic design, video production, or instructor led training - my aim is to engage your learners with delightful and impactful experiences.
Program Leadership & Management
When learning goals are complex and require a sophisticated approach, you have a seasoned expert to partner with. Once your business needs are discussed and understood, a custom-fit training program can be tailored to achieve your learner's goals. This offering covers the entire scope including program inception, training delivery, and post training evaluations.
For Work Examples - Please reach out via the Contact Form
